Nodal Officers Details | UltraNet Internet Service Provider (ISP) Delhi
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If you are not satisfied with the decision/response of our call centers, you may contact the Nodal Authority during working hours 9.30 am to 6.30 pm, Monday to Friday mentioning in brief the following details : The contact details of nodal officers are given below

Nodal Officers Details

City Nodal Officers Details Office Address Telephone No. E-mail address
1 Mr. Prem Kushwaha Tower B-1268 Basement, Blue Line Metro Lane, New Ashok Nagar , New Delhi - 110096 N/a prem@ultranet.co.in

If you are still not satisfied with the decision/response of “Nodal Officer”. You may appeal before the Appellate Authority during working hours 9.30 am to 5.30 pm, Monday to Friday. Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal / direct complaint shall be entertained.

The appeal shall be made in writing and filed in duplicate. The contact details of respective appellate authorities are mentioned below:-

Procedure for making appeals before the Appellate Authority

Appeal must be in the format prescribed in the regulation (in duplicate) - (for format click here) Every appeal must be filed within 3 Months from the date of decision of the Nodal Officer. All appeals are generally disposed of within 3 Months from the date of filing of appeal. Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal/direct complaint shall be entertained.

For detailed procedure on disposal of appeals by Appellate Authority please refer the TRAI Regulation on Consumer Protection and Redressal for Grievances (3 of 2007)

Note: Please allow 15 days for our Appellate Authority to provide you a solution